Effective July 01, 2024, Freshworks licenses are no longer resold by iConnect or its channel partners. Customers who previously purchased Freshworks licenses through iConnect will now work with Tatva Cloud Services, or an authorized Tatva Cloud Services reseller, to renew their subscriptions and expand their environments.
Please review this post where Tatva Cloud Services shared the go-forward plan to run and operate the Freshwork licenses and allied services.
We understand the impact this change may have on customers and appreciate that you may have additional questions. Additionally, we recognize the need to empower Tatva Cloud Services in assisting customers through this transition. We are committed to helping our customers through this change.
We provide CRM solutions from leading global SaaS companies. We’re implementation partners for Freshworks — a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way.
Freshworks is a leading cloud-based customer engagement company, offering a suite of products that is transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. Founded in October 2010, Freshworks is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks has offices in California, India, UK, Australia, and Germany.
We provide CRM solutions from leading global SaaS companies. We’re implementation partners for Freshworks — a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing a CRM solution, businesses can improve and manage customer relations and optimize sales efficiency.
With the right CRM solution, your team businesses will be able to build strong and meaningful relationships with customers. Not only that, CRM solutions can help businesses establish and maintain long-term relationships with prospects and customers alike. By investing in customer relationships, businesses of all sizes can potentially increase profitability, improve customer retention, and automate communication and tasks
By leveraging a CRM, businesses can capture the complete customer lifecycle—right from prospect to lead to customer. Such analysis and details can help businesses identify their target audience, lead scores, reviewing previous conversations with a customer, assess the sales pipeline, log calls, send emails, and also track leads. Sales managers can use the CRM software to pull customized reports that give them insights into the performance of their sales team.
CRM feature capabilities help minimize and automate mundane tasks like creating leads from sign up forms, triggering welcome emails and drip campaigns for new leads. Unlike spreadsheets and email, a CRM solution can help businesses collaborate tasks in real time.
The CRM acts as a single source of truth for sales managers and sales teams alike. This eliminates information gaps and improves visibility across the organization. It also helps enhance customer relationships since the customer hears a consistent voice from your business.
A CRM enables businesses to visualize pipeline, thereby making it easier for sales teams to prioritize deals and go after them. This results in increased focus and also ensures pipelines remain clog-free and sales teams remain committed to the bottom line.
Due to a top-line view of customers at all times, sales teams can tap into cross-selling and up-sell opportunities at the right time, thereby improving their chances of success. Not only that, since you build a better connect with the customer, it also helps limit the chances of customer churn.
CRM information and details can also be leveraged by marketing and support teams to provide a more contextual approach. Marketing teams can plan targeted and personalized campaigns, and support can respond to tickets using the sales context.
We identify a Team Lead and developers & tester to form a team of 4-6 people. The Team Lead is primarily responsible for Each iteration/sprint. We can agree on a schedule and number of sprints required and a fair cost model is worked out based on this.
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