{"id":1636,"date":"2021-05-19T08:36:06","date_gmt":"2021-05-19T08:36:06","guid":{"rendered":"https:\/\/iconnectsolutions.com\/?page_id=1636"},"modified":"2023-03-09T06:48:19","modified_gmt":"2023-03-09T06:48:19","slug":"freshservice-itsm","status":"publish","type":"page","link":"https:\/\/iconnectdigital.co.uk\/freshservice-itsm\/","title":{"rendered":"FreshService \u2013 ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1636\" class=\"elementor elementor-1636\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-3332d01 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle ae-bg-gallery-type-default\" data-id=\"3332d01\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-15015e3 ae-bg-gallery-type-default\" data-id=\"15015e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e92ad21 elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"e92ad21\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;flip&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-headline elementor-headline-animation-type-flip\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">FreshService \u2013 ITSM<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8376e0 elementor-widget elementor-widget-text-editor\" data-id=\"c8376e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We provide IT Service Management (ITSM) solutions from leading global SaaS companies. We\u2019re implementation partners for Freshworks \u2014 a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing an ITSM solution, businesses can ensure that the goals of the tech team are aligned with overall business goals.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e828172 elementor-widget__width-auto elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-tablet-align-center elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"e828172\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#concept\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Lets Get Started<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2868708 elementor-icon-list--layout-inline elementor-mobile-align-center elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-tablet-align-center elementor-widget-tablet__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2868708\" data-element_type=\"widget\" id=\"concept\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A Premium Partnership With Freshworks<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ada2c74 ae-bg-gallery-type-default\" data-id=\"ada2c74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f127ba elementor-widget elementor-widget-image\" data-id=\"7f127ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/iconnectsolutions.com\/wp-content\/uploads\/2021\/05\/Web-Development-copy.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-e0b0447 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"e0b0447\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58d853e ae-bg-gallery-type-default\" data-id=\"58d853e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb66752 elementor-widget elementor-widget-heading\" data-id=\"bb66752\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Premium Partnership<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7308f53 elementor-widget elementor-widget-heading\" data-id=\"7308f53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We\u2019re implementation partners for Freshworks \u2014 a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-d294709 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"d294709\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c9a3cb ae-bg-gallery-type-default\" data-id=\"4c9a3cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c62d8c0 elementor-widget elementor-widget-heading\" data-id=\"c62d8c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is Freshworks<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1222241 elementor-widget elementor-widget-heading\" data-id=\"1222241\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About <br><purple>Freshworks<\/purple> <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472c799 elementor-widget elementor-widget-text-editor\" data-id=\"472c799\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Freshworks is a leading cloud-based customer engagement company, offering a suite of products that is transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. Founded in October 2010, Freshworks is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks has offices in California, India, UK, Australia, and Germany.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-8884bba elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"8884bba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8be5aee ae-bg-gallery-type-default\" data-id=\"8be5aee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3a64bf elementor-widget elementor-widget-image\" data-id=\"d3a64bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/iconnectsolutions.com\/wp-content\/uploads\/2021\/05\/Web-Developer.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b89db8f ae-bg-gallery-type-default\" data-id=\"b89db8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e483d8a elementor-widget elementor-widget-heading\" data-id=\"e483d8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What We Do<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d217b elementor-widget elementor-widget-heading\" data-id=\"a8d217b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshservice <br><purple>ITSM<\/purple> <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2303f elementor-widget elementor-widget-text-editor\" data-id=\"ab2303f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We provide IT Service Management (ITSM) solutions from leading global SaaS companies. We\u2019re implementation partners for Freshworks \u2014 a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing an ITSM solution, businesses can ensure that the goals of the tech team are aligned with overall business goals.<\/p><p>With the right ITSM solution, businesses will be able to standardize the delivery of IT services within an organization, based on budgets, human resources, processes, and results. An IT desk combines separately managed IT processes into a unified program that is in sync with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.<\/p><p>With the right CRM solution, your team businesses will be able to build strong and meaningful relationships with customers. Not only that, CRM solutions can help businesses establish and maintain long-term relationships with prospects and customers alike. By investing in customer relationships, businesses of all sizes can potentially increase profitability, improve customer retention, and automate communication and tasks.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8c54d elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"5e8c54d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#more\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Further<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0460a5 elementor-icon-list--layout-inline elementor-mobile-align-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b0460a5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Portablity<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Relationship<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-71b3142 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle ae-bg-gallery-type-default\" data-id=\"71b3142\" data-element_type=\"section\" id=\"more\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5cffe33 mai ae-bg-gallery-type-default\" data-id=\"5cffe33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18c8f41 ico1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"18c8f41\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"_x33_0\" height=\"512\" viewBox=\"0 0 64 64\" width=\"512\"><g><path d=\"m4 57c-1.654 0-3 1.346-3 3s1.346 3 3 3 3-1.346 3-3-1.346-3-3-3zm0 4c-.551 0-1-.448-1-1s.449-1 1-1 1 .448 1 1-.449 1-1 1z\"><\/path><path d=\"m12 57c-1.654 0-3 1.346-3 3s1.346 3 3 3 3-1.346 3-3-1.346-3-3-3zm0 4c-.551 0-1-.448-1-1s.449-1 1-1 1 .448 1 1-.449 1-1 1z\"><\/path><path d=\"m23.236 29 .211-.105-.895-1.789-.21.105c-.482.241-.895.568-1.242.95-.85-.738-1.943-1.161-3.1-1.161v2c.835 0 1.603.391 2.119 1.035-.072.312-.119.634-.119.965 0 1.615.897 3.067 2.342 3.789l.211.105.895-1.789-.212-.105c-.762-.381-1.236-1.147-1.236-2s.474-1.619 1.236-2z\"><\/path><path d=\"m57.184 15c.414 1.161 1.514 2 2.816 2 1.654 0 3-1.346 3-3s-1.346-3-3-3c-1.302 0-2.402.839-2.816 2h-10.184v-4h10.5l1.612-2.15c.282.089.577.15.888.15 1.654 0 3-1.346 3-3s-1.346-3-3-3-3 1.346-3 3c0 .614.187 1.185.505 1.661l-1.005 1.339h-9.5v-4c0-1.103-.897-2-2-2h-26c-1.103 0-2 .897-2 2v4h-9.5l-1.005-1.339c.318-.476.505-1.047.505-1.661 0-1.654-1.346-3-3-3s-3 1.346-3 3 1.346 3 3 3c.311 0 .606-.061.888-.15l1.612 2.15h10.5v4h-10.184c-.414-1.161-1.514-2-2.816-2-1.654 0-3 1.346-3 3s1.346 3 3 3c1.302 0 2.402-.839 2.816-2h10.184v4h-10.5l-1.612 2.149c-.282-.088-.577-.149-.888-.149-1.654 0-3 1.346-3 3s1.346 3 3 3 3-1.346 3-3c0-.614-.187-1.185-.504-1.66l1.004-1.34h9.5v1.174c-5.261 2.14-9.151 7.011-9.865 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.386zm37.419 32.021c-.139-.008-.277-.021-.419-.021-1.535 0-2.951.502-4.106 1.343-1.078-1.627-2.739-2.834-4.651-3.313l-.485 1.939c1.554.389 2.89 1.419 3.679 2.8-.898 1.178-1.437 2.641-1.437 4.231v1h2v-1c0-2.757 2.243-5 5-5s5 2.243 5 5-2.243 5-5 5h-25c-2.206 0-4-1.794-4-4s1.794-4 4-4 4 1.794 4 4h2c0-3.309-2.691-6-6-6s-6 2.691-6 6c0 1.538.586 2.937 1.54 4h-18.54c-2.757 0-5-2.243-5-5s2.243-5 5-5 5 2.243 5 5v1h2v-1c0-1.762-.66-3.37-1.738-4.602.711-1.687 2.188-2.98 3.981-3.429l-.485-1.939c-2.198.55-4.039 2.049-5.07 4.031-.764-.476-1.624-.808-2.546-.96.932-6.857 6.834-12.101 13.858-12.101 3.581 0 7.02 1.395 9.608 3.84-.879.755-1.691 1.605-2.407 2.559l1.599 1.201c2.673-3.559 6.755-5.6 11.2-5.6 6.26 0 11.684 4.137 13.419 10.021zm3.581-12.021c.551 0 1 .448 1 1s-.449 1-1 1-1-.448-1-1 .449-1 1-1z\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-139a018 tit1 elementor-widget elementor-widget-heading\" data-id=\"139a018\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Standardization and integration<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea0720 desc elementor-widget elementor-widget-text-editor\" data-id=\"0ea0720\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By leveraging an ITSM solution, businesses can standardize IT procedures across departments and divisions. Using ITSM tools that are especially designed to support those functions is a rational extension of an ITSM framework. Businesses can leverage ITSM tools can workflow management software that can help IT staff work more effectively. Such software solutions and ITSM tools yield several ITSM benefits such as streamlining processes that can be implemented in other parts of the organization too.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-400cd27 mai ae-bg-gallery-type-default\" data-id=\"400cd27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f974ca ico1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2f974ca\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35521d7 tit1 elementor-widget elementor-widget-heading\" data-id=\"35521d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enhanced ROI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-199ba6f desc elementor-widget elementor-widget-text-editor\" data-id=\"199ba6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An enterprise invests heavily in ITSM frameworks and the payback is well worth it.<span class=\"Apple-converted-space\">\u00a0 <\/span>One of the key ITSM benefits is improved business ROI. However, one of the best ways to realize this benefit is to deploy ITSM tools that are specifically designed for particular tasks. ITSM tools ensure that everything is standardized, integrated and consistent across the business. Several ITSM tools are suites of programs where each tool offers ITSM benefits for the company with different, simultaneously, ensuring they work together seamlessly.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-98bbc03 mai ae-bg-gallery-type-default\" data-id=\"98bbc03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4b6ea1 ico1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f4b6ea1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"480pt\" viewBox=\"0 0 479 480\" width=\"480pt\"><path d=\"m368.5 368h-16v32h-144v16h144v24c0 13.253906-10.746094 24-24 24h-176c-8.574219-.011719-16.496094-4.582031-20.800781-12l-13.855469 8c7.171875 12.355469 20.371094 19.972656 34.65625 20h176c22.082031-.027344 39.972656-17.917969 40-40zm0 0\"><\/path><path d=\"m232.5 432h16v16h-16zm0 0\"><\/path><path d=\"m280.5 216v-16h-24.40625c-3.988281-51.050781-44.542969-91.605469-95.59375-95.59375v-24.40625h-16v24.40625c-5.390625.414062-10.738281 1.25-16 2.496094v-42.902344h128v-16h-128v-8c0-13.253906 10.746094-24 24-24h176c5.84375 0 11.488281 2.132812 15.871094 6l10.585937-12c-7.304687-6.449219-16.714843-10.00390625-26.457031-10h-176c-22.082031.0273438-39.972656 17.917969-40 40v72c-36.023438 15.089844-60.574219 49.0625-63.59375 88h-24.40625v16h24.425781c3.773438 51.148438 44.425781 91.828125 95.574219 95.632812v24.367188h16v-24.367188c51.148438-3.804687 91.800781-44.484374 95.574219-95.632812zm-136 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79.59375h-15.59375v16h15.574219c-2 22.179688-12.332031 42.773438-28.910157 57.640625zm0 0\"><\/path><path d=\"m456.5 144c4.417969 0 8-3.582031 8-8v-96c0-4.417969-3.582031-8-8-8h-176c-4.417969 0-8 3.582031-8 8v96c0 4.417969 3.582031 8 8 8zm-168-96h160v80h-160zm0 0\"><\/path><path d=\"m304.5 64h32v16h-32zm0 0\"><\/path><path d=\"m352.5 64h80v16h-80zm0 0\"><\/path><path d=\"m304.5 96h128v16h-128zm0 0\"><\/path><path d=\"m455.085938 160c-6.195313.011719-12.171876 2.285156-16.800782 6.398438l-69.785156 61.523437v-67.921875h-16v80h2.3125l-45.511719 40.160156c-29.609375 1.695313-52.765625 26.179688-52.800781 55.839844v14.113281c.03125 7.9375-4.457031 15.207031-11.574219 18.726563-3.324219 1.65625-5.070312 5.382812-4.21875 8.996094.851563 3.613281 4.078125 6.167968 7.792969 6.164062h56c29.660156-.035156 54.144531-23.191406 55.839844-52.800781l113.808594-128.976563c6.605468-7.492187 8.210937-18.160156 4.097656-27.265625-4.109375-9.105469-13.171875-14.957031-23.160156-14.957031zm-150.585938 208h-36.585938c3.019532-5.476562 4.597657-11.632812 4.585938-17.886719v-14.113281c.027344-20.839844 16.027344-38.179688 36.800781-39.871094l35.070313 35.070313c-1.6875 20.773437-19.03125 36.777343-39.871094 36.800781zm157.648438-176.359375-110.007813 124.679687-27.960937-27.953124 124.679687-110.015626c3.730469-3.273437 9.359375-3.089843 12.871094.417969 3.507812 3.511719 3.691406 9.140625.417969 12.871094zm0 0\"><\/path><path d=\"m8.5 440h176c4.417969 0 8-3.582031 8-8v-64c0-4.417969-3.582031-8-8-8h-56v-40h-16v40h-104c-4.417969 0-8 3.582031-8 8v64c0 4.417969 3.582031 8 8 8zm8-64h160v48h-160zm0 0\"><\/path><path d=\"m32.5 392h40v16h-40zm0 0\"><\/path><path d=\"m88.5 392h72v16h-72zm0 0\"><\/path><path d=\"m8.5 112h80c4.417969 0 8-3.582031 8-8v-64c0-4.417969-3.582031-8-8-8h-80c-4.417969 0-8 3.582031-8 8v64c0 4.417969 3.582031 8 8 8zm8-64h64v48h-64zm0 0\"><\/path><path d=\"m32.5 64h32v16h-32zm0 0\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3dc82e tit1 elementor-widget elementor-widget-heading\" data-id=\"d3dc82e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Visualization<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad14cf1 desc elementor-widget elementor-widget-text-editor\" data-id=\"ad14cf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To better understand what a workflow process looks like, ITSM tools enable quick and easy visualization of process workflows. Due to ITSM benefits, it also enables the ability to exactly pinpoint where a process needs to be simplified by rearranging steps, removing redundant steps and automating steps. Through visualization, businesses can also run cost-benefit analyses, thereby reducing the time required in estimating if a procedural change will decrease time and costs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-c476bb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"c476bb3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4aac242 mai ae-bg-gallery-type-default\" data-id=\"4aac242\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fda99a ico1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0fda99a\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_5\" height=\"512\" viewBox=\"0 0 64 64\" width=\"512\"><path d=\"m63.601 48-12.601-10.081v6.081h-9.012c1.635-2.176 2.818-4.657 3.455-7.306l3.557-.92v-7.553l-3.552-.899c-.487-2.028-1.29-3.959-2.395-5.758l1.882-3.157-5.344-5.343-3.157 1.881c-1.798-1.104-3.729-1.908-5.757-2.395l-.899-3.55h-7.557l-.899 3.552c-2.028.487-3.959 1.29-5.757 2.395l-3.157-1.881-5.344 5.343 1.882 3.157c-1.104 1.798-1.908 3.73-2.395 5.758l-3.551.898v7.555l3.554.907c.65 2.708 1.856 5.18 3.469 7.316h-9.023v8h25 25v6.081zm-60.601 2v-4h8.762c1.617 1.638 3.504 2.994 5.585 4zm23 0c-8.495 0-15.907-6.029-17.625-14.335l-.127-.612-3.248-.83v-4.445l3.246-.821.127-.614c.456-2.208 1.325-4.298 2.583-6.212l.344-.523-1.72-2.886 3.142-3.142 2.886 1.721.523-.344c1.914-1.258 4.004-2.127 6.212-2.583l.614-.127.821-3.247h4.443l.821 3.246.614.127c2.208.456 4.298 1.325 6.212 2.583l.523.344 2.886-1.721 3.142 3.142-1.72 2.886.344.523c1.258 1.914 2.127 4.004 2.583 6.212l.127.614 3.247.822v4.447l-3.251.841-.126.609c-.643 3.096-2.103 5.961-4.22 8.324h-6.228c4.08-2.448 6.825-6.903 6.825-11.999 0-7.72-6.28-14-14-14s-14 6.28-14 14 6.28 14 14 14h27v-3.919l7.399 5.919-7.399 5.919v-3.919zm0-6c-6.617 0-12-5.383-12-12s5.383-12 12-12 12 5.383 12 12-5.383 12-12 12z\"><\/path><path d=\"m18.571 29.023-1.857-.742c-.275.688-.473 1.407-.59 2.137l1.976.314c.092-.583.251-1.158.471-1.709z\"><\/path><path d=\"m18.016 32.507-1.996.123c.046.741.174 1.476.383 2.186l1.919-.562c-.166-.567-.269-1.155-.306-1.747z\"><\/path><path d=\"m17.26 36.862c.361.647.794 1.254 1.287 1.805l1.49-1.334c-.395-.441-.742-.927-1.03-1.445z\"><\/path><path d=\"m29 32c0-1.302-.839-2.402-2-2.816v-7.184h-2v7.184c-1.161.414-2 1.514-2 2.816 0 1.654 1.346 3 3 3 .462 0 .894-.113 1.285-.301l3.008 3.008 1.414-1.414-3.008-3.008c.188-.391.301-.823.301-1.285zm-3 1c-.551 0-1-.449-1-1s.449-1 1-1 1 .449 1 1-.449 1-1 1z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1e137 tit1 elementor-widget elementor-widget-heading\" data-id=\"3a1e137\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lesser time and effort <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13f3d67 desc elementor-widget elementor-widget-text-editor\" data-id=\"13f3d67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>One key ITSM benefit is that it affords teams the capability to manage the workflow process in more detail, which in turn help identify processes that need simplification. Workflow management software also enables the automation of certain steps in a procedure, which reduces time and effort, thereby shortening the margin of error.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-aef60f3 mai ae-bg-gallery-type-default\" data-id=\"aef60f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e801bf ico1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8e801bf\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d88467 tit1 elementor-widget elementor-widget-heading\" data-id=\"5d88467\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reduced costs<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2b344e desc elementor-widget elementor-widget-text-editor\" data-id=\"d2b344e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"text-top-reduced text-lead\">By leveraging the ITSM tools capabilities of visually reviewing a workflow, IT professionals can derive conclusions regarding changes that are viable, and organizations can process regulations that will save money. ITSM may potentially seem like a huge outlay at the beginning, but ITSM benefits far surpass the costs and benefits.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bd1957a mai ae-bg-gallery-type-default\" data-id=\"bd1957a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9e15f72 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9e15f72\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43dda75 ae-bg-gallery-type-default\" data-id=\"43dda75\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b6e040 elementor-widget elementor-widget-heading\" data-id=\"1b6e040\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Without much ado<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0b5ec elementor-widget elementor-widget-heading\" data-id=\"7d0b5ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's start your project<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c6a79 elementor-widget elementor-widget-text-editor\" data-id=\"33c6a79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We identify a Team Lead and developers &amp; tester to form a team of 4-6 people. The Team Lead is primarily responsible for Each iteration\/sprint. We can agree on a schedule and number of sprints required and a fair cost model is worked out based on this.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7054730 elementor-widget__width-inherit elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-tablet-align-center elementor-widget-tablet__width-inherit elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7054730\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here to start the process<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FreshService \u2013 ITSM We provide IT Service Management (ITSM) solutions from leading global SaaS companies. We\u2019re implementation partners for Freshworks \u2014 a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing an ITSM solution, businesses can ensure that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/pages\/1636"}],"collection":[{"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/comments?post=1636"}],"version-history":[{"count":0,"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/pages\/1636\/revisions"}],"wp:attachment":[{"href":"https:\/\/iconnectdigital.co.uk\/wp-json\/wp\/v2\/media?parent=1636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}