Case Study
Transport, Storage & Logistics App platform
Our UK based client wanted to completely go digital with its processes and offer their customers an up to date information on the status of their goods and its location via a customer portal.
We built a complete end to end tech solution including an iPad App, admin portal and a customer portal, looking at the same data and allowing various levels of access. They just came to us with their idea and we did the rest. We are currently supporting the App ongoing basis.
About Project
Client Requirement
- Our client, a large-scale goods storage & transportation provider in UK, was managing their operations through Excel sheets and needed a comprehensive digital solution to optimize their logistics processes.
- They wanted to minimise the time required to locate goods for themselves and also their customers, and reduce kayotic email communications.
- Required a mobile and web application to digitize delivery and dispatch processes, make storage items searchable, and reduce administrative workload.
- The solution needed to offer real-time updates, streamline invoice calculations, and allow clients to place goods in/out orders directly through a portal.
Domain: Transport Storage & Logistics
Tech Stack
Server side
Client side (Web)
Key Challenges and Opportunities
- Transitioning from a manual Excel-based system to a fully digital solution required careful planning and a thorough discovery phase to understand the client’s needs and workflows.
- Defining user personas was crucial to ensure the app catered effectively to different types of users, including warehouse staff, clients, and administrators.
- The opportunity lay in significantly optimizing space utilization and reducing administrative time through digital transformation.
- Ensuring accurate and timely report generation and maintaining up-to-date information were key to enhancing transparency and operational efficiency.
Our solutions
- Conducted an in-depth discovery phase to thoroughly understand the client’s requirements and define user personas.
- Designed and developed a tablet-based mobile app and a complementary web application to transform manual processes into a streamlined digital workflow.
- Implemented features for accurate report generation, real-time data updates, and photographic evidence capture for delivered goods to facilitate easier insurance claims.
- The app provided space optimization capabilities and digitized storage and dispatch processes, allowing clients to search storage items, place orders directly, and minimize phone inquiries.
- Leveraged technology to keep all information updated to the minute, offering a transparent and efficient solution for both clients and staff.
